FREQUENTLY ASKED QUESTIONS
HOW WILL I BE BILLED?
You will receive two bills. The first bill will come from your utility. It will be reduced by the value of the bill credits from JOE-4-SUN (an average of $50 per month). The second bill will come from us about 30 days after your utility bill, for 50% of the value of the bill credits you ALREADY received.
WHY AM I GETTING TWO BILLS?
HOW DO I PAY MY JOE-4-SUN INVOICE?
You can pay your JOE-4-SUN invoice by mailing a check to our office or pay electronically by setting up autopay / making a one-time payment online.
How to Make One-Time Payments
To make a one-time payment to JOE-4-SUN it's best to log in to our online portal, where you can also track your credits and savings. You can get there by clicking "Portal Login" at the top of this page.
1. Log in to our online portal at www.citizensenergy.com/portal.
2. You'll see the option to register as a new user and to sign in as a returning user. Select sign in and click "Forgot Password" if you don't recall your credentials.
3. Navigate to the "Payments" tab on the left sidebar.
4. Click "+ Add Payment Method" and select if you would like to add a credit card or bank account. Enter the information and click "Submit".
5. Toward the bottom of the page, click "+ Make One-Time Payment." Select the
payment method you just added from the dropdown menu and the amount you want to pay, then submit.
You can also set up automatic payments from the same page.
To see your monthly credits and savings, as well as your outstanding balance if you have one, click on "Invoices/Savings" on the left sidebar.
All of your payment information is saved to PaySimple, a well-known and well-trusted third-party payment company. JOE-4-SUN never has access to the payment information you enter.
You can also make a direct payment here: https://citizensenergy.mypaysimple.com/s/pay without saving your payment information to the system.
How to Set Up Autopay
Here are the instructions to set up monthly automatic payments to JOE-4-SUN in the amount of your current balance.
1. Log in to our online portal at www.citizensenergy.com/portal. You'll see the option to register as a new user and to sign in as a returning user.
2. Select sign in and click "Forgot Password" if you don't remember your login
information.
3. Navigate to the "Payments" tab on the left sidebar.
4. Click "+ Add Payment Method" and select if you would like to add a credit card or bank account. Enter the information and click "Submit".
5. Under "Automatic Payment Method" select the payment method you just added from the dropdown menu and click submit.
Mail a Check
Mail a check to our office at the following address:
Citizens Energy Corporation
88 Black Falcon Avenue, Suite 342
Boston, Massachusetts 02210
ARE THERE MONTHLY FEES OR OTHER CHARGES?
No. There is no subscription fee, start up fee, or termination fee for JOE-4-SUN. You will not be billed until after you begin to receive credits, and then only for the credits that you use each month, at a 50% discount.
WHEN WILL I SEE CREDITS ON MY BILL?
After you are accepted into JOE-4-SUN, we will send your account to the utility. You will see savings on your bill after being processed and assigned to one of our solar arrays by your utility, which takes 1-2 billing cycles.
WHAT HAPPENS IF I MOVE?
As soon as you know you’re moving, please alert our JOE-4-SUN Customer Service team so they can help you navigate your options. There are a few different possibilities, depending on your situation.
1. If you are moving within the same service territory (Eversource or National Grid), it
is possible for you to keep your utility account number and transfer your JOE-4-
SUN service without interruption.