FREQUENTLY ASKED QUESTIONS

HOW WILL I BE BILLED?

You will receive two bills. The first bill will come from your utility.  It will be reduced by the value of the bill credits from JOE-4-SUN  (an average of  $50 per month). The second bill will come from us about 30 days after your utility bill, for 50% of the value of the bill credits you ALREADY received. 

 

WHY AM I GETTING TWO BILLS?
 

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HOW DO I PAY MY JOE-4-SUN INVOICE?

You can pay your JOE-4-SUN invoice by mailing a check to our office or pay electronically by setting up autopay / making a one-time payment online.

How to Make One-Time Payments
To make a one-time payment to JOE-4-SUN it's best to log in to our online portal, where you can also track your credits and savings. You can get there by clicking "Portal Login" at the top of this page.          

        1. Log in to our online portal at www.citizensenergy.com/portal.
       

        2. You'll see the option to register as a new user and to sign in as a returning user. 
                     Select sign in and click "Forgot Password" if you don't recall your credentials.  
     
        3. Navigate to the "Payments" tab on the left sidebar. 
       

        4. 
Click "+ Add Payment Method" and select if you would like to add a credit card or                     bank account. Enter the information and click "Submit".       

        5. 
Toward the bottom of the page, click "+ Make One-Time Payment." Select the             
              payment method you just added from the dropdown menu and the amount you
                        want to pay, then submit. 

You can also set up automatic payments from the same page.

To see your monthly credits and savings, as well as your outstanding balance if you have one, click on "Invoices/Savings" on the left sidebar. 


All of your payment information is saved to PaySimple, a well-known and well-trusted third-party payment company. JOE-4-SUN never has access to the payment information you enter. 

You can also make a direct payment here: https://citizensenergy.mypaysimple.com/s/pay without saving your payment information to the system. 

How to Set Up Autopay 
Here are the instructions to set up monthly automatic payments to JOE-4-SUN in the amount of your current balance.        

        
1. Log in to our online portal at www.citizensenergy.com/portal. You'll see the option            to register as a new user and to sign in as a returning user.       

        2. Select sign in and click "Forgot Password" if you don't remember your login
                   
             information.
              

        3. Navigate to the "Payments" tab on the left sidebar. 
       

        4. 
Click "+ Add Payment Method" and select if you would like to add a credit card or                     bank account. Enter the information and click "Submit".       

        5. 
Under "Automatic Payment Method" select the payment method you just added                        from the dropdown menu and click submit.

Mail a Check
Mail a check to our office at the following address:

Citizens Energy Corporation
88 Black Falcon Avenue, Suite 342
Boston, Massachusetts 02210

 

ARE THERE MONTHLY FEES OR OTHER CHARGES?

No. There is no subscription fee, start up fee, or termination fee for JOE-4-SUN. You will not be billed until after you begin to receive credits, and then only for the credits that you use each month, at a 50% discount.

 

WHEN WILL I SEE CREDITS ON MY BILL?

After you are accepted into JOE-4-SUN, we will send your account to  the utility. You will see savings on your bill after being processed and assigned to one of our solar arrays by your utility, which takes 1-2 billing cycles. 

 

WHAT HAPPENS IF I MOVE?

As soon as you know you’re moving, please alert our JOE-4-SUN Customer Service team so they can help you navigate your options. There are a few different possibilities, depending on your situation.

        1. If you are moving within the same service territory (Eversource or National Grid), it

            is possible for you to keep your utility account number and transfer your JOE-4-

            SUN service without interruption.

        2. If you are moving within the same service territory (Eversource or National Grid)

             but you decide to get a new utility account number, you would need to cancel your

             JOE-4-SUN subscription and reapply.*

        3. If you are moving outside your current service territory, you must cancel your JOE-

             4-SUN account. You can reapply to JOE-4-SUN if you are moving to an area in

            Massachusetts serviced by Eversource or National Grid. If you move to a region

            with a different electricity provider, unfortunately JOE-4-SUN is not available

            outside of Eversource or National Grid territory yet.*

        4. If moving out-of-state, check here to see if JOE-4-SUN assistance extends to your

             new home.


   * You can click on the “How to Cancel” tab on the upper left-hand side of this page to

       learn more about cancelling your JOE-4-SUN account.

Your JOE-4-SUN account is most quickly cancelled if you close your utility account. However, we will help you save on energy until you receive your last utility bill with that account.

I moved and I’m still getting JOE-4-SUN invoices!


When you move, your final JOE-4-SUN invoice will come two to three months after your move. Your utility will send you your last electric bill about one month after you move, and your last JOE-4-SUN invoice for those credits will arrive about one month after that.
 

 

WHAT IF I'M NOT GETTING A JOE-4-SUN INVOICE?

If you aren’t getting a monthly JOE-4-SUN invoice, it’s most likely because it is being emailed to you, but filtered out by your spam or junk mail filter. There are a few ways to fix this.
        1. Make sure JOE4SUN@citizensenergy.com is added to your email contact list so
            that your system will recognize it.

        2. If you are unable to find the email in your inbox, junk or spam folder, we can also
             change your invoice preference to paper so you get your JOE-4-SUN invoice in the
             mail each month. 

If you have any questions about this, or would like us to change your invoice preference, please call us at (855) 563-4786 and leave a voicemail with your full name and JOE-4-SUN account number, or email us at JOE4SUN@citizensenergy.com.

 

 

HOW LONG WILL I BE IN THE PROGRAM?

At least 12 months. After you are accepted into JOE-4-SUN, you are guaranteed to receive 12 months of discount bill credits through the program. 

You can cancel your subscription at anytime and at no cost.

 

IS THIS THE SAME AS JOE-4-OIL?

No. Citizens Energy has transitioned to providing assistance through the use of renewable energy, like solar power.

If you need help with heating oil this winter,