DOES JOE-4-SUN REPLACE MY UTILITY COMPANY?
No, JOE-4-SUN is not a utility company or energy supplier. You will continue to receive an electric bill from your utility as usual. JOE-4-SUN is a low-income community solar program that works with your utility to reduce your total balance due by applying credits to your electric bill.


HOW DOES JOE-4-SUN HELP ME?
JOE-4-SUN will save you $300 to $400 per year on electricity and connect you to the green energy revolution. You will receive discounted bill credits on your utility bill, which are generated by clean, renewable energy at our solar farms. JOE-4-SUN provides all the benefits of solar energy without the hassle of rooftop panels


HOW DOES JOE-4-SUN SAVE ME MONEY?
As a JOE-4-SUN subscriber, you earn bill credits from the energy produced by our solar farms. Every unit of electricity we produce is assigned a dollar value by the utility, and that total dollar amount is given to our local subscribers as bill credits that lower their utility bills. These credits reduce what you owe to your energy company each month. In our pay-as-you-go program, JOE-4-SUN then invoices you separately for the bill credits you have already received at a 50% discount. We are actively working with the state to simplify this system, but in the meantime, we are here to answer any questions you may have.


WILL MY CREDITS BE THE SAME EVERY MONTH?
The value of the credits you receive each month will vary based on the weather and solar production. You can expect a higher credit value in the summer when we produce more solar power and a lower value in the winter, but the total annual savings you see will be between $300 and $400.


WHAT DO YOU MEAN BY, "JOE-4-SUN IS A PAY-AS-YOU-GO PROGRAM?"
As a JOE-4-SUN subscriber, you will receive a 50% discount on energy credits that we apply to your electric bill every month. In other words, JOE-4-SUN covers the cost of 50% of those bill credits. To cover your 50% of the credits, you will pay as you go each month. You will receive two bills. The first bill will come from your utility, which will be reduced by the value of the bill credits from JOE-4-SUN (an average of $50 per month). The second bill will come from JOE-4-SUN about two months after your utility bill, for 50% of the value of the bill credits you ALREADY received.


ARE THERE MONTHLY FEES OR OTHER CHARGES?
No. There is no subscription fee, startup fee, or termination fee for JOE-4-SUN. You will not be billed until after you begin to receive credits, and then only for the credits that you use each month, at a 50% discount.


WHEN WILL I SEE CREDITS ON MY BILL?
After you are accepted into JOE-4-SUN, we will send your account to the utility. You will see savings on your bill after being processed and assigned to one of our solar arrays by your utility, which takes 1-2 billing cycles. 
 

HOW LONG WILL I BE IN THE PROGRAM?
12 months. After you are accepted into JOE-4-SUN, you are guaranteed to receive 12 months of discount bill credits through the program.

You can cancel your subscription at anytime and at no cost- just tell us at least 90 days in advance to account for communication with your utility and processing time.


IS THIS THE SAME AS JOE-4-OIL?
No. Citizens Energy has transitioned to providing assistance through the use of renewable energy, like solar power.

If you need help with heating oil this winter,